Is Zammad free to use?

Yes, Zammad is open source under the AGPL-3.0 license. You can use, modify, and distribute it freely within the terms of the license.

Can I self-host Zammad?

Yes, Zammad can be self-hosted on your own infrastructure, giving you full control over your data and deployment.

What does Zammad replace?

Zammad is an open source alternative to Zendesk. It provides similar functionality while being free and community-driven.

How popular is Zammad?

Zammad has 5.5k stars on GitHub, indicating a strong and active community of users and contributors.

Zammad

Open source helpdesk and ticketing system with beautiful UI and powerful features

AGPL-3.0Self-hostableRubyCoffeeScriptJavaScriptCRM

helpdeskticketingcustomer-support

Website GitHub Docs

Last updated: 2 weeks ago

5.5k

Stars

963

Forks

143

Contributors

Apr 2026

Last Commit

Project Health

75/ 100

Good

Replaces These Proprietary Tools

Zammad can be used as an alternative to these commercial products.

Zendesk

Customer service and engagement platform with ticketing system

paid

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